Delivery Information
Last updated: March 18, 2026
1. Delivery Areas
We currently deliver to all major areas within Nairobi and its environs. For deliveries outside Nairobi, please contact us to confirm availability and delivery charges.
2. Delivery Times
Our standard delivery times are:
- Same Day Delivery: Orders placed before 2:00 PM on business days
- Next Day Delivery: Orders placed after 2:00 PM
- Weekend Deliveries: Available for orders placed by Friday 2:00 PM
Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances.
3. Delivery Charges
Delivery charges are calculated based on your location:
- Within Nairobi CBD: Free delivery for orders above KES 5,000
- Nairobi Suburbs: Starting from KES 300
- Outside Nairobi: Charges vary based on distance
Exact delivery charges will be displayed at checkout before you complete your order.
4. Order Tracking
Once your order is dispatched, you will receive an SMS and email notification with tracking information. You can also track your order by logging into your account on our website.
5. Delivery Instructions
Please ensure that:
- Someone 18 years or older is available to receive the delivery
- Valid ID may be required to verify age upon delivery
- The delivery address and contact number provided are accurate
- Any special delivery instructions are included in your order notes
6. Failed Deliveries
If delivery cannot be completed due to:
- No one available to receive the order
- Incorrect address provided
- Recipient unable to provide valid ID
We will attempt to contact you to reschedule. A redelivery fee may apply for subsequent delivery attempts.
7. Pickup Option
You can also choose to pick up your order from our location:
Vino Luxe Lounge
Westlands, Nairobi, Kenya
Opening Hours: Monday - Saturday, 10:00 AM - 8:00 PM
Please bring your order confirmation and valid ID for pickup.
8. Contact Us
For delivery inquiries, please contact us:
Email: info@californiawineskenya.com
Phone: +254 700 004499
WhatsApp: +254 700 004499