Privacy Policy
Last updated: March 18, 2026
1. Introduction
California Wines by Rose ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through our payment gateway)
- Order history and preferences
- Account credentials if you create an account
- Communications with us, including customer service inquiries
We also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and usage patterns through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, products, and services
- Send you marketing communications (with your consent)
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our website and conducting our business
- Payment processors to handle transactions
- Shipping companies to deliver your orders
- Legal authorities when required by law or to protect our rights
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Opt-out of marketing communications
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@californiawineskenya.com
Phone: +254 700 004499
Address: Vino Luxe Lounge, Westlands, Nairobi, Kenya